Frequently Asked Questions

Everything you need to know about finding events, your tickets, and running events on Nrby.

Finding events and the app

  • Nrby Events is an event discovery and ticketing platform. Attendees can browse events and buy tickets on the web, while event creators get a complete toolset for selling tickets, running the door, and getting paid. You can read more about us on our about page.

  • Discovery on Nrby is AI-powered. Curated recommendations evolve with your tastes, so the more you explore, the closer the suggestions get to events you actually want to attend.

  • Download the Nrby Events mobile app or head to the events page and browse or search by region, category, and date. We are always collecting events from many sources daily, so it's worth a look even when you're not planning to spend anything.

  • Yes, in the Nrby mobile app — get the app, save events, and be FOMO free. Saved events keep everything you're curious about a tap away.

  • The Nrby app is available for iOS on the App Store and Android on Google Play. Easiest of all, visit nrbyevents.com/app — a smart link that takes you straight to the right store for your device.

Tickets and refunds

  • You can buy tickets on the web or in the Nrby app — tickets are emailed to you instantly, and the Nrby mobile app has immediate access to them. You can save your tickets in your Apple Wallet or Google Wallet so your tickets are always in your pocket, ready when you reach the door. If you don't have the app yet, grab it at nrbyevents.com/app.

  • Every event has its own page on nrbyevents.com, so you can send the link to anyone. Your friends can see the details and buy their own tickets right from that page.

  • Email support@nrbyevents.com with the event name and what happened, and we'll help you sort it out — we usually reply within one business day. You can also reach us through the contact page.

  • All events are final sale, but you can sell or transfer your tickets at any time. If you have questions, contact the organizer, or email support@nrbyevents.com and we'll point you in the right direction.

For event creators

  • Sign up for the creator portal at portal.nrbyevents.com/sign-up, then our team will reach out to you to help you set up your event with flexible ticket options and sell on both the web and the Nrby app. Already have an account? Log in at portal.nrbyevents.com.

  • Yes. The Box Office app handles in-person ticket sales at the door and accepts all major credit cards as well as Apple Pay and Google Pay, so walk-ups can pay however they like.

  • Ticket QR codes are scanned at the door in real time. Every ticket also carries a chain of custody with full tracking, so you know which tickets have been used, who scanned them, and when.

  • Yes. Build custom guest lists for your event, track check-in progress in real time, and update your list as needed, so you always have a live picture of who has arrived.

  • Built-in marketing tools with trackable affiliate links are coming soon. You will be able to hand a link to a promoter or partner and see exactly the sales it drives.

  • Advanced sales analytics and reporting are included, so sales, predictions, and trends are updated as they happen. You can watch performance live instead of waiting until after the event.

  • Creator payouts are built to be fast and transparent. Every payout is quick, clear, and itemized, so you can see exactly what you earned.

About Nrby

  • Nrby Events is built by Nrby.io, Inc., founded in Minneapolis in 2020 — a pandemic-era start with a simple goal: bring people back together around the experiences they love. Read the full story on our about page.

  • Use the contact page or email support@nrbyevents.com — we usually reply within one business day. You can also find us on Instagram, Facebook, TikTok, X, and LinkedIn.

Still have questions?

Our support team usually replies within one business day.

Contact us